ReadHalo

ACCOUNT HELP

Delete your account

Delete your ReadHalo account from Manage account. Cancel Premium first.

In effect from

Before you delete

Deleting your account can’t be undone. It ends your free characters or Premium straight away, including any paid time left, and doesn’t refund it.

If you have Premium, cancel renewal first: you can’t delete an account while it has a subscription that isn’t cancelled. See refunds and cancellation.

Delete your account

  1. Open Manage account and sign in with the account’s email.
  2. If you have Premium, choose Cancel renewal, confirm, then Refresh payment status.
  3. Choose Delete account and confirm. If you signed in a while ago, you may need to sign in again first.

Once it’s deleted, Manage account returns to sign-in. If you see an error instead, your account hasn’t been deleted.

What’s deleted

Your email address, plan and usage, your sign-in sessions with their IP addresses and browsers, and every connected browser’s sign-in token. Every browser is signed out.

Signing in again with the same email later creates a new, empty account.

What we keep

  • The random account ID and when its sign-ins were ended, so old sign-ins and late payment notices can’t bring the account back.
  • Payment records: Razorpay subscription and payment IDs, the periods paid for, any refunds or disputes with their cases, and a log of billing actions (refunds, disputes, cancelled renewals and our support fixes), for refunds, disputes and tax records. They’re linked to the account ID, not your email. Razorpay keeps its own records.
  • The IDs, times and browser token hashes of your Premium requests from the 24 hours before your last one, linked to the account ID.
  • Premium audio in Cloudflare’s cache, until it expires within 24 hours.
  • Cloudflare’s database recovery history, which can hold deleted records for up to 30 days.

Saved audio and settings stay in your browser until you remove them. Use Help › Clear saved audio in the player, or remove the extension, which deletes everything it stored.

The privacy policy lists how long we keep everything.

If you can’t sign in

Email support@readhalo.com from the address on your account and ask us to delete it. We may ask you to confirm from that address.

Never send sign-in codes or card details.